In 2012, Amazon decided to terminate the account of another user who then lost access to 43 Kindle books she had purchased. Later, the company acknowledged this was maybe not the best course of action. It turned out the copies were created by a seller that did not have the rights to the books, and when Amazon found this out, it pulled the books directly off of all the Kindles that had downloaded them. Back in 2009, Amazon customers noticed that their copies of 1984 and Animal Farm by George Orwell were suddenly missing. This is not the first time tech overlords have made digital content rights inconsistent with any person’s normal understanding of what a “purchase” is. “You may be able to redownload previously acquired Content (‘Redownload’) to your devices that are signed in with the same Apple ID (‘Associated Devices’),” says the TOS, but also, “Content may not be available for Redownload if that Content is no longer offered on our Services.” For reasons that are easy to guess, Apple has never widely advertised that, by deleting locally stored content, users are actually rolling the dice as to whether they will ever be able to get it back. Have two more rentals on us.ģ/7- Anders G da Silva September 11, 2018 So, that "Buy" button is meaningless? It should maybe be called: "Feelin Lucky?"Īpple: I see you are unhappy. WHAT? when did this become acceptable? /dHJ0wMSQH9- Anders G da Silva September 10, 2018 Me: Hey Apple, three movies I bought disappeared from my iTunes library.Īpple: Oh yes, those are not available anymore. Years ago, Apple began offering “cloud storage” for content purchased from its store, meaning that if a user deleted the content from any device, it could be re-downloaded to that same device, or a different authorized device, later. To be completely fair, the iTunes Store’s Terms of Service, which surely no one has ever read, do address this kind of incident. Hence, these movies are not available in the Canada iTunes Store at this time.” For his trouble in notifying Apple that it had disappeared three of his ostensible belongings for incredibly dubious legal reasons, Apple offered da Silva not even a refund, but two credits for renting a movie on the iTunes Store “priced up to $5.99 USD.” After he argued that he was not in the market for rentals and would just like the movies he purchased, please, Apple tried to appease him with two more rental credits. When da Silva wrote to Apple to complain about the missing movies, Apple wrote back to him that “the content provider has removed these movies from the Canadian Store. da Silva, who goes by on Twitter, and who tweeted about losing three movies bought on the iTunes Store. When you buy a movie on iTunes, it’s yours forever, until such a time as when Apple maybe loses the rights to distribute it, and then it will disappear from your library without a trace.
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